Shipping & Delivery Policy

Shipping Fees

Free Shipping on all orders over $70.

For orders under $70, a shipping fee of $10 applies.

Estimated Delivery Time

Delivery times are estimates and may vary depending on destination country, customs processing, weather conditions, holidays, or courier delays.

Order Processing

Orders are usually processed within 2–5 business days after confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

If there is any unexpected delay, we will notify you as soon as possible.

Tracking Information

Once your order has been shipped, tracking details will be sent to your email address.

Please allow 24–72 hours for tracking updates to appear after shipment.

If you do not receive tracking information, please contact us.

Shipping Coverage

We currently ship to customers across Europe and continue to expand our delivery regions.

Some remote areas or islands may require additional delivery time.

Lost or Delayed Packages

If your package has not arrived within the estimated delivery time, please contact us so we can investigate with the carrier.

If tracking shows delivered but you did not receive the package, please contact us immediately for assistance.

Important Notes

• Incorrect or incomplete shipping addresses may cause delays or failed delivery.
• Please ensure all contact information is correct at checkout.
• Cash on Delivery (COD) is available for eligible regions only.
• Orders cannot be canceled once they have been shipped.

Returns & Exchanges

For returns, refunds, or exchanges, please refer to our Return & Refund Policy or contact customer support.

Contact Us

Store Name: Erkuisf Online

Company Name: 28 E COMMERCE INC.

Email: lahcuw@gmail.com

Website: https://www.erkuisf.com/

Address: 108 HORICON AVE, BOLTON LANDING, NY, UNITED STATES, 12814

Customer support responds within 24 hours on business days.